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Employment Opportunities

Available Positions

JOB/POSITION TITLE: Community Engagement Specialist

Department: Wish Department
Reports to: Wish Director
Status & Classification: Full time/Exempt
Level: Entry 

JOB/POSITION SUMMARY:   The Community Engagement Specialist is a vital member of Make-A-Wish operations. The main job functions for the Community Engagement Specialist are volunteer recruitment, development and implementation of retention and recognition programs, they serve as the primary contact for initial wish family outreach,  schedule the Wish Discovery visits for our wish families and Volunteer Wish Granters and engage and grow our Wish Ambassador Program.    The main functions for this role are to establish long lasting relationships with our volunteers and wish families - therefore; communication and cultivation skills are paramount. 

The Specialist must match individuals with an opportunity that suits their skill set and serves the organization. Every effort must be taken to ensure that individuals feel comfortable with their placements and fully understand their responsibilities when engaging with our chapter.  

JOB/POSITION RESPONSIBILITES:

Recruitment & Engagement 

  • Cultivation and stewardship of current and prospective individuals interested engaging with our chapter
    • Volunteer Opportunities
    • Wish Family Engagement post wish
  • Recruit volunteers for yearly internal and external events, wish granting and internships needs
    • Develop and maintain recruitment and recognition programs
  • Complete regular volunteer needs assessment through constant communication and analysis of their performance 
    • Develop annual volunteer evaluation process
  • Point person for all initial chapter engagement and intern inquiries
  • Assist in the development, maintenance and monitoring of the chapter’s Community Engagement communication channels (website, social media, newsletters, etc.)
  • Develop and maintain engagement and intern opportunities and applications

Orientation/Training

  • Primary operator of the TimeTap scheduling platform which ensures our wish families and Volunteer Wish Granters are being scheduled for Wish Discovery visits in a timely, efficient manner 
  • Maintain and continue to develop the Volunteer Wish Granter training platform and manual including online resource center for volunteers and continuing education courses/webinars
  • Integrate video training’s into annual Volunteer Wish Granter training program 
  • Serve as lead staff person on all Engagement trainings (Event Volunteer, Ambassador, Volunteer Wish Granter)

WISH DEPARTMENT SUPPORT

  • Conduct Initial Interview phone call with wish families to schedule Wish Discovery visit
  • Assign Volunteer Wish Granters within two weeks of child’s eligibility confirmation.
  • Develop and implement an annual Wish Granting volunteer survey.  Report results and assist with changes to chapter processes to enhance experience for volunteers and wish families.  

DEVELOPMENT DEPARTMENT SUPPORT 

  • Build, develop and maintain Wish Ambassador Program. 
  • Recruit, train and manage volunteers at/for internal and external events

RECORD KEEPING AND ADMINISTRATIVE SUPPORT

  • Prepare monthly reports for Board of Directors and auditors as requested
  • Maintain all confidential volunteer files
  • Utilize Raiser’s Edge to track all volunteer activity and schedule actions and follow-up accordingly
  • Finance data entry
  • Answer Main Office Phone

QUALIFICATIONS

  • Bachelor’s degree in communications, marketing, or related field
  • Experience in volunteer management preferred
  • Strong communication and management skills
  • Must enjoy speaking on the phone and communicating with interested volunteers and wish families
  • Able to successfully work in a collaborative, team-oriented organization
  • Strong organizational skills; ability to handle multiple projects simultaneously and to work under pressure to meet deadline
  • Must be outgoing and communicate effectively with a variety of people
  • Ability to deal with sensitive information with a high level of trust and confidentiality
  • Must adhere to the values of the organization and convey its purpose to others
  • Displays professionalism and strong customer service skills, critical
  • Demonstrated ability in clear and effective written and oral communication
  • Ability to respond to rapidly changing situations
  • Ability to work a flexible schedule as needed, including evenings and weekends
  • Exceptional computer skills with proficiency in a variety of office software programs; experience with Raisers Edge of other relational database preferred
  • Must be able to lift 30lbs
  • Must have reliable transportation

All interested applicants must submit their resume to Katie Barnhardt (xoneauneqg@ap.jvfu.bet) by Friday, May 26th. No phone calls please.
Make-A-Wish® Central & Western North Carolina
1131 Harding Place
Charlotte, NC 28204
(704) 339-0334
Toll Free (877) 677-9474
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