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JOB/POSITION TITLE: Community Engagement Specialist, Triad
Department: Development Department
Position Location: Greensboro, North Carolina 
Reports to: Director of Development, Triad
Classification: Full-time; Exempt


The Community Engagement Specialist (CES) works as an independent contributor and as part of a team to execute the resource development strategy of the Triad region, appealing to individuals, clubs, organizations, and businesses throughout the community to develop partnerships and a sincere vested interest in our mission to raise funds and awareness.  

The Community Engagement Specialist works closely with the Director of Development to implement all aspects of the development plan in the Triad region. The CES assists with fundraising activities including, but not limited to: fund drives, individual giving, cause marketing campaigns, donor relations, wish family engagement, and fundraising events.  Position assists with donor recruitment, cultivation, retention, stewardship and appreciation.  The CES also assists with some administrative duties, volunteer management, and messaging and communications strategies.   ROLE AND RESPONSIBILITIES: 

  • Maintain, cultivate and steward current donors and prospective individuals, corporations and organizations to invest in our mission.  
  • Support development efforts through community education presentations, prospect meetings, and any related engagement or relationship development interaction. 
  • Support organization in work to obtain event and in-kind donations, identify, cultivate, steward, and solicit existing and additional donors. 
  • Support efforts to identify, solicit, steward, maintain, and upgrade annual donors.
  • Work closely with the Director of Development to execute fund development goals, programs and plans in the Triad region. 
  • Develop, manage and execute the strategic direction of key fundraising programs including but not limited to external events, W.I.S.H. Society, national partnerships, cause marketing campaigns, corporate partnerships, individual giving, and Wish It Forward. 
  • Assist with management of internal event auction procurement, meeting fiscal goal and budgets expectations, as well as assist in volunteer recruitment and management.
  • Collaborate with Marketing and Communications team on related projects in all aspects of advertising, public relations and marketing, including collateral materials related to donor development, recruitment, and retention (website, Facebook, TeamRaiser, print media, etc.)

Record Keeping and Administrative Support:

  • Utilize Raiser’s Edge to maintain foundation, corporation, and individual donor information for evaluation, stewardship and reporting. 
  • Oversee the recruitment, onboarding, and management of the Greensboro office internship program; following an organized plan to provide tasks, instill growth and leadership to further develop their knowledge of a non-profit career.
  • Perform other duties as assigned by the Director of Development. 
  • Tremendous leadership ability; the bent for taking responsibility, moving ahead and encouraging others; must have the self-confidence, the integrity, the intellect, and the perseverance that inspires trust and confidence.
  • A decisive thinker, doer and strategic leader; will challenge, push and inspire volunteers and donors to think “big” and long-term; the ability to focus donors and volunteers on key issues/initiatives that will benefit the organization in the long term.
  •  Excellent communication, management and interpersonal skills.
  •  Strong organizational/administrative skills; will be hands-on, someone who will get into the details and can handle multiple projects simultaneously and ability to work under pressure to meet deadlines.
  • Financial acumen; must be comfortable with the financials of the business; operates with transparency and manages limited resources well.
  • An entrepreneurial spirit; a highly driven, energetic, detail oriented, roll-up-the-sleeves yet disciplined work style; a person who enjoys a small company atmosphere and will be comfortable in an environment with lean staffing; the ability to wear several different hats and switch gears quickly and frequently.
  • Working knowledge of Microsoft Office including Outlook, Word, Excel and Power Point (Raiser’s Edge a plus).   
  • Experience with pledge-based campaigns and grassroots fundraising.    
  • Ability to drive to events, meetings, planning sessions and other Make-A-Wish proceedings and to access reliable transportation for long drives.
  • Ability to maintain flexible hours, including nights and weekends as needed and creativity to work in a fast-paced environment.
  • Networking experience, ability to create new professional relations as well as nourish current relationships.
  • Skillset to effectively work in a team and collaborative environment.
  • This position requires a Bachelor’s Degree in Marketing, Non-Profit Management, Communications or another related field (equivalent work experience may be substituted). 
  • A minimum of two years’ experience in non-profit (or comparable) organizations is preferred.
  • Must be able to lift or carry a minimum of 40 pounds
  • Valid driver's license and reliable vehicle

Email resume, cover letter (stating the position you're applying) and salary requirements (will not be considered if salary requirements are not stated), to by December 1st, 2019. Please add position applying for in SUBJECT line of email.  


Job Title:
Gift Officer – Individual and Annual Giving
Reports To: President & CEO

The Gift Officer – Individual and Annual Giving works closely with the Development staff to secure the funds needed to advance the programs of Make-A-Wish Central and Western NC.  The Gift Officer is responsible for growing annual revenue generated from individual donors and implementing systems for donor outreach and stewardship.  He or she manages all individual giving programs for the chapter, including appeals, donor recognition and stewardship, and development and management of giving programs for individual gifts between $1,000 and $10,000.  


Individual and Annual Donor Program 
  • Primary responsibility for designing and managing annual giving program for individual donors, including generating new ideas and refined processes to increase individual contributions.
  • Plan and execute successful strategies to advance the identification, qualification, cultivation, solicitation and stewardship activities for individual donors with the intention of increasing the number and dollar amount of donations up to $6,000 and the pipeline of donors above $6,000.  
  • Maintain a portfolio of 100+ individual donors at the $1,000+ to maximize revenue production. 
  • Establish protocols and procedures to identify individual giving prospects with the capacity to give $10,000 or more sourced from all chapter campaigns. 
  • Develop and execute successful cultivation and stewardship activities for quarterly and monthly recurring donors (bank/credit card draft, COIN donors, check-writers), including increasing the number of donors through monthly draft. 
  • Working with the CEO and the Director of Development Operations (DDO), develop a comprehensive donor stewardship program that considers different levels of recognition and contact from Foundation staff, board members, and volunteers.
  • Work closely with Marketing and Communications Manager to ensure external vehicles for fundraising (web, e-news, newsletters, annual report, wish stories) match internal messages, goals and strategies, to develop market-specific collateral material to promote giving options for current and potential individual donors, and to produce annual mailings; facilitate data pulls, messaging, printing and mailing of appeals.
  • Ensure prospect/donor moves are tracked appropriately in Raiser’s Edge using actions and notes.
  • Tracks national direct marketing and online giving results and collaborates with the National Office on opportunities to increase giving at the chapter level.   
  • Identify and communicate to chapter leadership all potential opportunities and/or relationships that will increase our chapter’s ability to raise funds and grant wishes. 
  • Work closely with colleagues to cross-cultivate constituents and promote the many ways individual donors can support the Foundation including non-cash and in-kind contributions, the gift of frequent flyer miles and hotel points in addition to cash opportunities. 

Women’s Philanthropy 
  • Staff Lead for annual W.I.S.H. Society Honoree Luncheon, Women Inspiring Strength and Hope. 
  • Responsible for recruitment, tracking and stewardship of 20-30 women annually. 
  • Provide fundraising support for each honoree to exceed their fundraising goal to fund a child’s wish.
  • Create and execute campaign communication plan for honorees, ticket sales, sponsorship, and general awareness. 
  • Organize socials and networking opportunities during campaign and for alumnae.  
  • Integrate mission ambassadors and other elements to inspire women to support the mission of MAW.
  • Develop and execute a W.I.S.H. Society Alumni Program to further steward, engage and develop women as donors and supporters of MAW.   

Event Support 
  • Works with Team to strategize on key corporate sponsor prospects generated from individual donors.  
  • Develop a robust event and post-event stewardship action plan to transform donors from transactional to relational.  

  • At least 50% of the Gift Officer – Individual and Annual Giving’s time should be spent visiting donors face-to-face.  
  • Provide positive and professional representation on behalf of the Foundation. 
  • Prepare expense and revenue projections for annual budget; monitor financial results on a monthly basis and strategize accordingly. 
  • Foster a culture of cooperation and collaboration among the various departments of the Chapter. 
  • Foster a culture of philanthropy within the organization. 
  • Other duties as assigned. 

Essential Skills and Abilities 
  • Exceptional communication skills with audiences including individuals or significant wealth, community, corporate, professional, volunteer and grassroots constituencies.  
  • Ability to manage multiple projects simultaneously and achieve objectives. 
  • Shows consistent and positive interpersonal and verbal/written communication skills. 
  • Available to work a varied schedule; evenings and weekends to ensure coverage at professional seminars and events. 
  • Weekly travel required within chapter territory. 
  • Experience working with customer/donor databases.  The successful candidate should have strong written and oral communication skills and demonstrate creativity and persistence in cultivating current and potential donors. 
  • He/she should have the ability to manage difficult or complex situations and/or people with tact, confidence, and diplomacy. 

  • Bachelor’s degree. 3-5 years fundraising, non-profit, or relevant sales experience
  • Proven track record of success
  • Must be able to lift or carry a minimum of 40 pounds
  • Available to work a varied schedule, including evenings and weekends 
  • Valid driver’s license and reliable vehicle

To apply for this position, please submit your resume, cover letter, and salary requirements to: by November 6th, 2019.
Applications without a cover letter or salary requirements will not be considered.

No phone calls, please!

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Make-A-Wish® Central & Western North Carolina
217 E. Tremont Avenue
Charlotte, NC 28203
(704) 339-0334
Toll Free (877) 677-9474